Job Introduction
Join our award-winning Rapport team as a Hospitality Assistant, supporting a prestigious law firm located near Monument and Liverpool Street stations. In this client-facing role, you will be the face of the business, creating exceptional experiences and building positive relationships with every guest, client, and partner you meet.
We're looking for someone who brings enthusiasm, confidence, and a genuine passion for hospitality. In return, you'll become part of a welcoming team where support, collaboration, and a great sense of community make every day enjoyable. If you thrive on making people, feel valued and delivering service that goes above and beyond, this could be the perfect role for you.
Type of contract: Part-time, Permanent
Hours: 32 per week (Monday-Thursday; shift rota basis between 7 AM and 9 PM)
What you'll get
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary snacks whilst on duty.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver exceptional food and beverage service to clients, guests, and meeting attendees throughout the day.
- Coordinate and place catering orders, ensuring all hospitality requests are accurate, timely, and presented to the highest standard.
- Prepare, plate, and present food and refreshments with meticulous attention to detail and quality.
- Set up, monitor, and replenish hospitality stations, meeting rooms, and event spaces.
- Clear and reset meeting rooms efficiently following hospitality services, maintaining a professional and welcoming environment.
- Manage hospitality invoices, ensuring accurate record-keeping and timely processing.
- Produce and maintain hospitality reports, including catering spend, usage, and service metrics.
- Build strong relationships with catering suppliers and internal stakeholders to ensure a seamless service experience.
- Anticipate client needs and proactively deliver a tailored, first-class hospitality experience.
- Support the delivery of meetings, conferences, and events, ensuring all hospitality requirements are executed flawlessly.
- Demonstrate flexibility and adaptability when supporting ad hoc events, VIP visits, and changing business needs.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Ideally have experience within a luxury hospitality, five-star hotel, premium airline, private members’ club, or high-end corporate hospitality environment.
- Remain composed, professional, and attentive while managing multiple requests in a fast-paced setting.
- Thrive in a busy hospitality environment, confidently prioritising tasks and always delivering exceptional service.
- Take pride in creating memorable guest experiences while supporting colleagues and contributing to team success.
- Bring a positive, enthusiastic, and solutions-focused approach to every shift.
- Be a collaborative team player who enjoys working closely with others to deliver outstanding service.
- Communicate confidently with clients, guests, and senior stakeholders, building strong professional relationships at every level.
- Demonstrate exceptional attention to detail and a genuine passion for delivering first-class hospitality.
- Be flexible and adaptable, responding seamlessly to changing priorities and business needs.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.