Job Introduction
Our team is expanding, and we are looking for a Administrator/Receptionist to join our Rapport team in our new client’s offices in Nottingham. Our client is one of the Big 4 Accounting firms, offering an exciting opportunity to be part of a prestigious workplace.
This is a combined role requiring strong administrative skills. You will also handle extra duties, such as setting up meeting spaces, delivering catering and managing the tea points. You will work closely with the Facilities team and manage the operations of a small office independently.
Working hours: Monday -Thursday: 8.30 AM – 4.30 PM (including 1-hour lunch break); with flexibility to cover from 8AM - 5PM and also flexibility to cover Fridays at short notice as per business needs
Ideal start date: April 2025
During the training period the successful candidate should be willing to travel to Birmingham for comprehensive training and client experience exposure.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Follow the Facilities daily checklist to ensure procedures and protocols are completed.
- Maintain the Reception area and meeting rooms to a high standard throughout the day, greeting visitors in a professional and friendly manner.
- Provide first-class service to raise the profile of Facilities Operations while minimising expenditure.
- Act as a point of contact for the local Workplace team, providing administrative support.
- Respond effectively to general enquiries from clients, contacts, and suppliers.
- Arrange meetings and hospitality through the online reservations system, organising taxi arrangements when needed.
- Monitor catering equipment and ensure a sufficient supply of consumables while being mindful of costs.
- Liaise with contractors and keep the Facilities Service Desk informed of any issues needing resolution.
The candidate will ideally:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have a background in Food and Beverage within a luxury establishment (e.g., 5-star hotel or corporate environment).
- Be open to working in a slower-paced environment, embracing the unique challenges it offers.
- Be a strong and resilient individual, thriving in a solo office role with confidence.
- Exhibit excellent communication skills, both written and verbal, with a friendly demeanour.
- Demonstrate strong organisational skills to manage multiple tasks efficiently.
- Show a proactive approach to problem-solving, identifying issues before they escalate.
- Possess a genuine passion for delivering exceptional service to all guests and clients.
- Be proficient in MS Word, Outlook, Excel etc
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.