Workplace Services Manager (DLWSM)

Job Introduction

We are looking for an experienced Workplace Services Manager to join our team at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in the effective building management for Compass and MITIE and organising and leading multiple service providers in the London Campus in accordance with and to the standards required by Compass and the client, and all other contractors.

We have a fantastic relationship with everyone on site and we are the leading relationship builders. The Workplace Services Manager will be responsible for the overall efficient and effective management of the Duty Managers, Workplace Services Team Leaders, and Ambassadors.

This is a permanent role, 40 hours per week, Monday to Friday with shift patterns between 7 AM to 7 PM. Overtime may be required on occasion for events out of these hours.

Main responsibilities:

• Actively supporting and participating in the delivery of the workplace strategy
• Managing client/partner relationships and enhancing customer service at every opportunity
• Building sustainable relationships with all key stakeholders of workplace services, including but not limited to MITIE/Real Estate/EA Community/Operations Team, etc.
• Ensuring all buildings on the Campus complete the relevant Space and Utilisation to the highest standard
• Actively tracking any outstanding jobs and challenges to ensure efficient and timely resolution
• Ensuring all H&S concerns are highlighted/escalated and resolved/mitigated
• Ensuring the teams take full ownership and consistent level of service to staff on all floors
• Supporting the health and wellbeing of the workforce while fostering relationships and building the workplace community
• Demonstrating positive behavioural style of being polite, positive, helpful, and leading by example

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have proven people management skills, relevant experience of customer and client services delivery and effectively managing successful teams
• Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
• Be proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self
• Ideally have a multi-site experience in a similar role, i.e. Corporate Guest Services/5-star hotel or similar background
• Have an excellent understanding of meeting room booking software systems and how technology can be used to benefit efficiency, reporting and auditing
• Be IT and computer literate
• First line HSE qualifications to include risk assessment skills

Role Responsibility

Department:    Workplace Services

Reports To:    Duty Manager

The post-holder will be part of a team who, under the direction of the line manager will be responsible for ensuring the highest standard of service.

The primary function of the Workplace Services Ambassador is to take ownership of an average allocation of 500 staff located over various floors. The Workplace Services Ambassador is there to ensure that the working floors operates smoothly and efficiently, taking ownership to resolve any facilities related issues. The role will act as a point of contact for users on all facilities related to workplace services. The scope of activities is extensive and should be aimed at supporting the floor users and enhancing the working environment.

The Ideal Candidate

I am an up-beat individual with integrity and a can-do attitude.
I am passionate about delivering great service and take responsibility for my
contribution to the team. I like to think ‘outside of the box’ and always look
for innovative ways to improve efficiencies within an office environment and
enhance customer service, whilst showing that I am flexible and adaptable in
my approach to everything that I do. I enjoy managing my own tasks and
responsibilities and working to deadlines to deliver for the people around
me.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport