Workplace Service Ambassador (STWSA)

Job Introduction

We are hiring a Workplace Services Ambassador to provide excellent service to clients and customers. 

Our client is a global financial services company where not a single day is the same! It is a forward thinking and modern environment and the beautiful new building is based close the Milton Keynes Central Train Station. The Rapport Team is responsible for the Ground Floor and Executive Floor Receptions as well the internal client floors. 

This is a Permanent, Full Time role, 40 hours per week, Monday to Friday shifts between 7am and 7pm.

We would love to hear from you if you are looking to progress your passion for excellent guest services into a rewarding career. 

Role Responsibility

• To provide excellent service to internal clients and guests alike, carrying out all duties to the highest of standards.
• This role specialises in the external client experience, from the ground floor to the meeting room.
• To be flexible in their approach 
• Have a full understanding of the building layout to provide an outstanding guide to the details of Guest/Client requests
• Offer assistance relating to IT setups and hardware
• Provide a go-to point of contact for all users within the floor to coordinate issues and on-going projects to improve the end user experience
• Ensure all meeting rooms are clean and set up to the required standards
• To be ‘hands on’ in approach and proactive.
• Actively seeks opportunities to improve efficiencies and enhance the overall business environment.

The Ideal Candidate

We are looking for a candidate who has

• An up-beat individual with integrity and a can-do attitude
• Strong customer services skills and customer service experience.
• The ability to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within an office environment.
• Proven to be self-motivated and work under pressure whilst prioritising key deadlines.
• Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels by negotiating the best results.
• The ability to motivate self and others to achieve results at all levels.
• Proven willingness to learn new skills.
• Good PC literacy skills and ability to learn internal IT systems.
• Proven people management skills, relevant experience of customer and client services delivery, results oriented, and proven experience in managing successful teams.
• To have (once trained) a full understanding of the relevant booking systems and technology used on site to support with the guest journey
• Enjoys managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport