Job Introduction
Join us as our Work Ready Community Manager and become the friendly, organised force that keeps our Work Ready customers supported, informed and feeling at home. You’ll be the main point of contact across multiple sites, coordinating teams, partners and stakeholders to deliver a smooth, seamless experience from onboarding to move‑out.
From tracking site activity and completing key checklists, to supporting recharges, Health & Safety actions and cross‑functional collaboration, you’ll help create a connected, well‑run workplace community across our client’s property portfolio. If you love people, organisation and making things run effortlessly behind the scenes, this role is made for you.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Serve as the primary point of contact for Work Ready customers.
- Maintain accurate oversight and tracking of all Work Ready sites.
- Coordinate internal teams and external partners to ensure effective service delivery.
- Participate in customer onboarding kick-off meetings with relevant project stakeholders.
- Support the Onboarding Manager with customer move-in and move-out process to ensure a smooth onboarding and offboarding experience.
- Complete pre-occupation and dilapidation checklists on time and follow up on outstanding actions.
- Create and monitor customer recharges for additional services.
- Monitor Health & Safety compliance and ensure customers complete all required actions.
- Collaborate with cross-functional teams, including Property Management, Campus and Asset Management, and Leasing Management.
- Undertake additional duties as required.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Customer‑obsessed and people‑focused building warm, trusted relationships with customers and clients.
- Highly organised and detail‑driven confidently managing multiple sites, actions and deadlines.
- Strong communicator and collaborator working seamlessly with internal teams and external partners.
- Proactive problem‑solver staying calm, solutions‑focused and ahead of potential issues.
- Previous experience in a similar role ideally with people‑management responsibilities.
- Professional, reliable and accountable taking ownership of service delivery and customer experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.