Job Introduction
We are recruiting a Welcome Host to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the VIP guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Contract type: Full-time, Permanent
Hours: 40 hours per week, (Monday–Friday, on a shift rota basis between 7 AM – 7 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing a VIP pre-arrival and arrival experience to all clients, ensuring all guests receive a personal and memorable experience.
- Managing the VIP client area, supporting visitors on securing an office space and liaising with internal clients to ensure the smooth running of the office.
- Directing visitors to the appropriate individual, meeting room, and office as required.
- Working seamlessly with different departments to create memorable arrival experiences for our clients and their guests.
- Improving customer engagement in all areas.
- Cover reception shifts when needed.
- Offering refreshments to all visitors arriving.
- Providing accurate information via telephone, email and in person in line with the agreed standards.
- Ensuring the Reception area is tidy and presentable, with all necessary stationery and material.
- Liaising with key internal and external stakeholders, ensuring the smooth day-to-day operations.
- Supporting with ad-hoc requests as required by the business.
- Ensuring all equipment/technology is in working order and report when required.
- Maintaining high standards so that customer’s expectations are consistently exceeded.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have previous experience in a similar role within a five-star hotel, premium airline, or corporate environment, managing VIP/High profile customers.
- Thrive as part of a large team and also be able to work independently when required.
- Have great attention to detail, strong communication skills (both written and verbal), and a positive, yet realistic outlook.
- Be able to create immediate rapport with various stakeholders, internal and external VIPs.
- Possess a welcoming and positive personality, with strong time management skills and Microsoft Office knowledge.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.