Venue Coordinator - Birmingham

Job Introduction

We have an exciting dual function role as part of our guest services team working in one of the largest global financial organisations. 

The Venue Coordinator role covers reception and front of house duties as well as events and meetings bookings. 

Rapport is a leading provider of award winning front of house and reception services.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, the management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award 2014, 2015, 2016, 2017 & 2018
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014 & 2018
• Catey Award for HR and Training Team of Year 2016

Responsibilities will include:

• Providing a reservation service by booking and confirming meeting and event spaces.
• Welcoming and hosting guests as they arrive, escorting and directing them to their required destination.
• Being responsible for all incoming and outgoing communication pertaining to reservations.
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. 
• Ensuring requests, changes and inquiries are dealt with promptly and efficiently.
• Reviewing bookings and ensure these are correct to standards set by the client and feedback any concerns to management.
• Providing a concierge service including contacting hotels to make a reservation when required.
• Providing business centre and administration support.
• Front line AV support assistance.
• Assisting with meeting room set ups, furniture moving and assistance with events.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.

The successful candidate will:

• Have strong front of house and reservations or events booking experience in a luxury hotel, premium airline or a corporate environment. 
• Have the passion and drive to deliver the very highest levels of customer service.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Have strong IT and administration skills. 
• Be an efficient multi-tasker and highly organised with an eye for detail.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively. 
• Be able to work independently and be proactive in taking ownership 

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually no earlier than 7am and no later than 7pm. Our teams do not work weekends or Bank Holidays.

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 18 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

Rapport