Job Introduction
We are recruiting a Team Leader to be part of the Rapport team, based at our client's office in the heart of London City. You will be part of an exciting, diverse team that supports our client: insurance and brokerage firm, where excellence and passion are the norm every single day.
Support and assist the Deputy and Guest Service Manager by ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. Support, manage and motivate the reception staff.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7:30 AM - 5:30 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Key Responsibilities:
- Reception Operations: Oversee daily operations across all reception desks, ensuring consistent adherence to procedures, service levels, and policies such as uniform and clear desk standards.
- Team Leadership & Development: Support the Deputy and Guest Service Manager with staffing and business needs while leading team communication, training, onboarding, monthly 1:1s, and appraisals.
- Client Care & Communication: Professionally manage client enquiries across all channels, stay informed on updates, and ensure clear, accurate communication with clients, vendors, and internal teams.
- Administrative & Shift Duties: Handle reception tasks, maintain inboxes, meet deadlines, manage shift handovers, and ensure all actions are carried out with confidentiality and attention to detail.
- Workplace & Safety Management: Maintain a tidy and functional reception area, report and follow up on maintenance or safety issues, and collaborate closely with the security team.
- Compliance & Presentation: Uphold professional presentation standards, ensure policy and SOP compliance, assist with access control and bookings, and always maintain confidentiality.
The ideal candidate will:
- Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be dynamic and bold
- Be adaptable and proactive
- Be flexible and willing to support in all areas of the business
- Be punctual and friendly
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.