Team Leader (TCTL)

Job Introduction

We are recruiting a Reception Team Leader. The Rapport contract where you will be based is on Regent Street, with a portfolio of buildings that stretches from Oxford Circus to Piccadilly Circus. The team work across 19 Buildings and as a team leader you will look after the west side of Regent Street consisting of 8 buildings and 9 team members. The team are outgoing and participate in a lot of activates outside of their daily roles, they have won team of the year 2020 at the Rapport Excellence Awards and have now been nominated for a Catey award. So if you have the passion for delivering great service and the determination and drive to manage a team a fantastic, energetic and motivated team, then this is the role for you

Role Responsibility

Responsibilities

• Develop strong relationship with your team members along with leading and motivating them.
• Set clear goals for your team members and monitoring their performance.
• Ensure the correct Rapport/site procedures are followed together with ensuring that the H&S standards are met.
• Communicate with management any issues with team members that need to be addressed.
• Assist in training new team members along with explaining all policies and procedures.

The Ideal Candidate

Personal profile:

We are looking for an up-beat individual with integrity and a can-do attitude. The ideal candidate will be passionate and  motivated about delivering great service, have good communication and organisational skills and will take responsibility for their contribution to the team.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport