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Team Leader - Corporate Reception - Birmingham

Please Note: The application deadline for this job has now passed.

Job Introduction

Rapport has a role for an inspiring and experienced Team Leader to lead and guide our front of house team in Birmingham city centre.

Our team prides themselves in delivering personalised and intuitive service to our client, one of the largest financial organisations in the world. 

Rapport is a leading provider of award winning front of house and reception services.
Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, the management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:

  • Recognised as a “Best Company” in the annual Best Companies Engagement surveys
  • Top 30 Best Places to Work in Hospitality Award (5 Times)
  • Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014, 2018 & 2019
  • Catey Award for HR and Training Team of Year 
  • HR in Hospitality Awards, Winner for Excellence in Diversity & Inclusion 2019 

Responsibilities will include:

  • Being fully responsible for the overall efficient and effective daily operations and service delivery of the front of house team. 
  • Proactively cultivating robust relationships with our clients and their visitors.  
  • Prioritising our client’s operations and tasks and providing a hands-on support in all the front of house areas.
  • Ensuring the team delivers a discrete yet personal welcome and seamless service throughout the client journey.
  • Being part of a strong team environment while leading by example, and promoting best work practices. 
  • Managing, motivating, developing and training the team.
  • Providing management support in all operational responsibilities including health and safety, handling issues and complaints.
  • Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
  • Maintaining a strong awareness of business activity and communicating all updates with your team members.
  • Completing internal standards audit on all areas of the service and producing reports on regular basis.  
  • Proactively dealing with tasks and ad hoc requirements of the business.

The successful candidate will:

  • At least have 2 years’ proven experience in managing teams efficiently and effectively. 
  • Have front of house reception experience in a luxury hotel, premium airline or a corporate environment.
  • Have the passion and drive to deliver the very highest levels of customer service.
  • Have great interpersonal skills, an outgoing and vibrant personality. 
  • Understand professional etiquette and have the ability to communicate effectively to senior stakeholders. 
  • Demonstrate an excellent command of the English language, both in verbal and written communication.
  • Have strong rota management, IT and administration skills. 
  • Ideally have events experience or understanding. 
  • Possess a high level of attention to detail.
  • Have the ability to work well under pressure and act both proactively and intuitively.

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually no earlier than 7am and no later than 7pm. Our teams do not work weekends or Bank Holidays.

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 12 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Rapport