Talent & Culture Manager

Job Introduction

Are you a passionate about connecting with people, culture and diversity and excited about driving engagement? Are you tech savvy and a key communicator? Do you thrive in an environment where your skills and abilities are put to the test?

If your answer to all these questions is yes - we have the perfect opportunity for you with this exciting new role that will be part of our Rapport Head Office team.

You will be responsible for leading the diversity and engagement strategy within Rapport, and act as the face and voice of the Rapport brand in person and online. You will champion all internal and external communications and play a crucial role in shaping the business.

Main Responsibilities

This is an opportunity for you to start a career within a blue-chip international organisation in this exciting newly introduced role that is very varied. The role will report into the Head of HR but requires strong relationships across the business.

As Talent & Culture Manager, you will be creating, embedding and maintaining a clear diversity and inclusion strategy. The role will work closely with the Learning & Engagement Business Partner and wider People team to create and execute key Rapport events and you will be responsible for the delivery day-to-day engagement activity and initiatives.

You will look after Rapport’s engagement platform and manage other social media platforms such as Instragram, LinkedIn, Facebook and Twitter. You will be working with the Head of Business Excellence on internal and external communications, such as newsletter and business presentations. Monitoring the media, including newspapers, magazines, journals, social media sites and blogs for new ideas and opportunities is key.

You will also support the recruitment function during recruitment events, career fair days and projects and cover holiday and absence with admin and interviewing. You will develop strong relationships with key Rapport stakeholders

The Ideal Candidate

• Proficient in written English.
• Experience working within a guest environment, including luxury hotels, world class airlines or corporate guest services.
• Excellent people skills, with a thorough knowledge of service operations.
• Excellent organisation skills and high attention to detail.
• Proven background in developing and maintaining high quality support for key business stakeholders including demonstrative skills in multi-tasking and high-quality communications.
• Experience in using social media management tool such as Buffer, Hootsuite, OAK.
• Experience in events management tool such as Monday, Eventbrite etc.
• Experience/knowledge of digital communication platforms, including video, web, social media and new thinking around engagement for the future.
• Outstanding communication skills, written and verbal (including presentation skills and IT skills).
• Tech savvy.
• Experience in events planning and organisation.
• Have successful experience in maintaining, managing and growing a community online and offline.
• Strong ability to demonstrate engagement thinking, methodology, planning and best practice and highly level of execution.
• Experience of managing and effectively delivering engagement plans across a business, managing engagement measurement frameworks / action planning, and developing strategic engagement plans with clear evidence of success.
• High degree of autonomy with passion and drive to innovate and positively influence business decisions.
• Ability to spot exceptional talent.
• Strong project management skills
• A team player with ability to work closely and collaboratively with colleagues within the wider Rapport team.

About us

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high-profile and exciting corporate operations looking after their high-profile visitors.

The services we provide for our clients include Reception Services, management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades: 

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award (5 Times)
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014, 2018 & 2019
• Catey Award for HR and Training Team of the Year
• HR in Hospitality Award for Excellence in Diversity & Inclusion 2019

Salary & Benefits:

The successful candidate will be offered a very competitive basic salary, starting from £32,000, subject to experience. There will also be financial incentives to meet quality and service focused targets, plus a range of staff benefits, including pension and life assurances.

If this opportunity appeals to you, you feel you have the right leadership skills and are interested in joining our vibrant team, we look forward to hearing from you.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport. All applicants invited to interview will be asked to produce documents that prove their right to work in the UK.

Please only apply if your experience matches the above requirements.

Rapport