Strategic Account Director (DACCD)

Job Introduction

We are recruiting a Strategic Account Director (London based with UK wide travel) to work for Rapport and Restaurant Associates at one of our prestigious UK-wide contracts. You will act as the main point of contact and key advisor to our client. Utilising and interpreting data, they will guide their team and client, formulate future strategies, develop programmes and execute business decisions. 

The client organisation is one of the big auditing and accountancy firms.

Role Responsibility

This position oversees all culinary, cafe, hospitality, events, vending and guest service / reception operations.

• This position will leverage their strong business knowledge, culinary, hospitality, financial and people management skills to deliver positive results for our clients, customers and Compass group
• To develop and pro-actively lead a team of Managers and Ambassadors to ensure exceptional service, consistency and innovation is delivered to our clients both in London and regionally
• Strategy and program development, financial management, project mobilisation and defining a culture of excellence in the service and experience of the operation
• Manage client and contractual relationship in a commercial manner, ensuring financial targets, compliance and company procedures are adhered to
• To utilise and interpret data to make informed business decision and formulate future strategies
• Align processes, resources-planning and department goals with overall strategy
• Monitor and analyse industry trends and market changes

The Ideal Candidate

• Strong influencing, coaching and people development skills
• Experience of leading and managing large and complex teams over multiple geographical locations to deliver results (min. 3 years)
• Experience in hospitality, mainly in F&B (catering, fine dining etc.)
• Is a self-starter. Is excited about food, service and people and has their finger on the pulse of what is current and trending
• Able to quickly build partnership relationships with key stakeholders
• Ability to drive change with effective project and stakeholder management skills
• Experience of working with a client group based in multiple locations
• Excellent written and verbal communication skills
• Proactive, pragmatic and commercial approach

About the Company

Rapport and Restaurant Associates are part of Compass Group UK&I.

Why Compass Group?

We have a passion for great food and great service.

Compass Group operate at thousands of client locations around the world, from hospitals, schools and oil rigs to corporate headquarters and the world’s biggest entertainment venues.

Where appropriate, we can also support our clients beyond food with a range of soft services – consistently delivered to a high standard, cost effectively.

We create inspiring dining solutions that deliver the full benefit of outsourced food services, combining our global strength with passionate local teams.

Every client has unique food demands. We meet them with warm hospitality, excellent service, and flair – at every type and size of location. Our scale enables us to offer this at the lowest cost.

We do it because we love food and how it brings people together to share great times. It’s what motivates all of us at Compass to deliver the best and most efficient food service for every client – consistently, ethically and sustainably. And we are always working on finding the freshest, most innovative ideas, leaning on the expertise of our great chefs who share our passion.

Rapport