Job Introduction
We are delighted to be recruiting a Space Coordinator to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
The key purpose of this role is to provide end-to-end space booking support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve, and the Space Coordinator plays a key role in providing a great customer experience while adapting to the changes.
This role is 40 hours per week between Monday to Friday with the ability to be flexible, based on client needs.
Role Responsibility
- Provide a range of services to the business including, but not limited to, reservations and events bookings
- Process all communications, queries and requests received through various tools in a timely and efficient manner
- Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes
- Coordinate with various in-house teams and vendors to offer a seamless customer experience
- Display high levels of flexibility for any changes to restrictions and processes
- Execute any ad-hoc duties as requested by the Service Desk Team Lead
- Provide support and assistance where needed, including training of team members as appropriate
- Provide onsite customer support where required
- Provide operational feedback to enable service development
- Compile and interpret operational reporting
- Execute, and participate in, any new service streams to meet evolving business need
- Escalate issues to the Line Manager as appropriate
- Identify and build good working relationships with key customers
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be an upbeat individual with integrity and a can-do attitude
- Have passion for delivering outstanding service
- Exhibit strong communication skills for effective client management
- Motivate and develop team members to reach their potential
- Make quick decisions and resolve service issues efficiently
- Show attention to detail and possess excellent organisational skills
- Be flexible and reliable, adapting to changing business needs
- Build strong relationships with stakeholders
- Be committed to fostering a positive team environment
- Ideally, have at least 1 year of experience in a similar role
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.