Senior Studio Coordinator

Job Introduction

An exciting role has come up for a Senior Studio Coordinator who will take ownership of the overall operations of our client’s creative studios within a global design and innovation environment. 

The role requires a resilient, self-motivated quick thinker who loves diversity of tasks. This person should be flexible in their working hours that will vary depending on operational requirements. 

You will be essential to the day to day running whilst supporting the Operations Manager. You will be fully responsible for the front of house service, studio and events planning and the on-the-day activities, audit performance and enhancing the function of the studios. You will play a part in the development and implementation of new processes and innovation to provide an excellent guest experience for both our clients and their visitors. 
 
This is a fantastic opportunity for someone who enjoys working on their own and be the first point of contact of our clients, their guests and partners. You will have the opportunity to be influential with your ideas and be the key support for our client’s creative team. You will have an appreciation of the creative studio environment and be proud of taking care of it.

Working hours are typically 8 hours per day, Monday to Friday, on rotating shifts between 8.00 AM and 6.00 PM. However, you will be required to be present during key events. You will manage your work hours to accommodate the meetings and events activities. Paid overtime or lieu time back is the available arrangements. Our teams do not work weekends or Bank Holidays
    
Rapport is a leading provider of award-winning front of house and reception services covering most cities in the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, the management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award (5 Times)
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014, 2018 & 2019
• Catey Award for HR and Training Team of Year 
• HR in Hospitality Awards, Winner for Excellence in Diversity & Inclusion 2019 

Key responsibilities of the role:

• Owning the day to day studio and event management, including the bookings and use of the creative spaces. 
• Working closely with our client’s team in planning, coordinating and executing the services of in-house functions and events. 
• Maintaining a hands-on approach and be prepared to cover the operational areas at key operational hours when required
• Being an integral part of the team and the go-to person for internal and external stakeholders.
• Using initiative to provide new ideas and efficient processes to ensure the studio experience is first class for both clients and colleagues. 
• Onboarding all new starters working with a member of the leadership team; and providing locker allocation service. 
• Ensuring Health and Safety documentation and obligations are adhered to and in place.  
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required. 

Skills and experience we are looking for

• Have strong events, studio or office management experience in a creative company, luxury hotel or a corporate environment. 
• Have strong technical know-how e.g. audio visual/video conferencing. 
• Have strong health and safety compliance experience.
• Have the passion and drive to deliver the very highest levels of customer service. 
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be an efficient multi-tasker and highly organised with an eye for detail.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have financial acumen to effectively manage budgets and expenses. 
• Have the ability to work well under pressure and act both proactively and intuitively. 
• Be able to work independently, make decisions on their feet and be proactive in taking ownership. 

The successful candidates will be offered a very competitive salary package plus a range of staff benefits, including pension, store discounts and life assurance. 

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 12 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

Rapport