Senior Receptionist (KKSR)

Job Introduction

We are hiring for a Senior Receptionist to join our dynamic Rapport team of 5 Ambassadors, based in Mayfair. Our client is an American global investment company with stunning offices. The HQ is an incredible workspace, where you will have many opportunities to deliver excellent service to colleagues and clients alike.

This is the ideal role for someone who is ready to take the next exciting step in their career. We are looking for someone who has an incredible ability to spark immediate Rapport with everyone they meet. You will be an integral part of highly professional team, focused on delivering outstanding service and memorable experiences across the two receptions on the client floors and 17 meeting rooms.

This is a full-time, permanent contract (40 hours per week), working on a shift rota basis from Monday to Friday, between 7:30 AM to 7 PM. This role comes with fantastic additional benefits of complimentary daily breakfast and lunch in the restaurant, as well as snacks and Barista beverages.

Main responsibilities

• Supervising the day-to-day operations of the team, as well as supporting the Reception Manager as required
• Ensuring all standards, procedures, and processes are upheld up to the highest standards
• Working seamlessly with different departments to create memorable experiences for our clients and their guests
• Welcoming guests at reception and escorting them to their meeting rooms or required destination within the building
• Proactively dealing with guest queries in an efficient, friendly, and timely manner, ensuring all business requirements are dealt with promptly and professionally
• Handling all internal and external calls in a professional and timely manner
• Always adopting a flexible and adaptable approach when dealing with ad-hoc duties as required

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have strong leadership background and a minimum 3 years of front-of-house Reception experience in a luxury hotel, premium airline, or a corporate environment
• Be passionate and driven to deliver the very highest levels of customer service
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication
• Be proficient in MS Word, Excel and other similar software packages
• Understand professional etiquette
• Possess a high level of attention to detail
• Have the ability to work well under pressure and act both proactively and intuitively

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport