Senior Office Support Coordinator - 12 Month Fixed Term Contract (ACSCL)
Job Introduction
We are looking for an Senior Office Support Coordinator to join our Rapport team, working across in one of our clients' portfolio of sites in London.
Our client is a Fortune Global 500, multinational company that provides consulting and professional services. This role is a fantastic opportunity to work in an exciting environment. As a business that’s constantly advancing, this is a dynamic role with lots to offer and you’ll be able to see the tangible impact of your work every day.
Reporting to the Office Operations Associate Manager, this role is at the heart of the office making every day run smoothly, seamless and special. The role involves coordinating the day-to-day operation of the office space, linking very closely with the business around key client activity, events and meetings. Having the ability to pre-empt what customers might need or going that extra mile to help turn a problem into a solution – it’s a role which requires some creative thinking and working at pace. This role combines bringing together many teams and external partners, ensuring everyone in the office behaves responsibly and professionally in line with our health and safety and security guidelines as well as creating a wow experience for our customers and their clients every day.
You will be responsible for creating an outstanding environment both for our clients and be the face of the Office and the hands-on, detail-driven energy and will love getting involved with the team, our values and will enjoy managing the day to day running of a vibrant and fast-paced workplace.
This is a full-time, 40 hours per week, Monday to Friday in office role. Covering London locations with lots of amenities close by excellent training and development. This role is a 12 month fixed term contract.
Main responsibilities
- Support the Office Operations Associate Manager with the management of 3 London offices.
- To stay close to the business and the client and develop excellent working relationships, at all levels
- Deliver projects and requests and align to Accenture policies and guidelines within agreed timescales and budget.
- Build effective relationships with clients, actively seeking out and responding to customer feedback. This will include attending meetings to understand Client requirement for offices
- Finance and budget responsibility
- Assist when required the Office Operations Associate Manager with larger projects i.e. internal improvements, enhancements.
- Produce and deliver relevant location communications to agreed Workplace standards.
• Provision of local space management
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
- Project Management Experience preferred
- Be adaptable and flexible in every approach
- Have strong communication skills
- Maintain a professional, polite and considerate manner at all times and act as a role model for the team
- Be able to build rapport with colleagues and clients alike
- Always strive to improve with innovation and creativity
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport