Job Introduction
We are seeking an AV & LTS Senior Coordinator to join our Rapport team, based in one of our client’s sites near Fenchurch Street station.
This role involves supporting IT and AV equipment needs for our clients while ensuring service excellence. You will be part of the UK & Ireland Technology Services team, focused on providing IT services to the Client’s workforce. Our Client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 8 AM to 5 PM with occasional overtime and travel as needed)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Meet and greet customers, providing exceptional service.
- Build strong relationships within the team and across departments.
- Support the asset management process using the designated platforms.
- Issue and manage IT equipment, ensuring accurate records are maintained.
- Assist with walk-up user requests and IT queries.
- Provide AV equipment setup and troubleshooting support.
- Contribute to process improvements and maintain documentation.
- Support events and meeting spaces, ensuring smooth AV operations.
- Manage AV administration, including reporting and liaising with teams.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Have previous experience in a similar role
- Be passionate about technology
- Have strong verbal and written communication skills
- Be reliable, professional, and approachable
- Be adaptable to changing work requirements
- Take responsibility and demonstrate trustworthiness
- Be proactive in personal development
- Thrive in a collaborative and diverse environment
- Be positive about change and new challenges
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.