Senior AV Coordinator (ACAV)
Job Introduction
We are recruiting for a Senior AV Coordinator to be part of the Rapport team, based at our client's office in the City of London. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
Are you someone who thrives working in a fast-paced, task focused role and supporting clients? Join our energetic and established Events team and play a key role in helping our customers to have the best events planning experience, right from the enquiries stage up to the planning and the event day.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)
Main Responsibilities
- Addressing AV equipment inquiries and serve as the first point of contact for ongoing issues
- Gathering, reporting, and analysing monthly metrics on AV usage and support activities
- Assisting the AV team with daily tasks including event setups, troubleshooting, and new equipment deployment
- Staying updated on AV technologies (e.g., Microsoft Teams Rooms, Cisco Video Conferencing) through research and vendor resources
- Building strong relationships within the team and broader organisation; meeting and greeting clients to ensure a positive experience
- Creating and delivering training materials for the Customer Services team to enhance their AV technology knowledge
- Managing AV equipment installation, maintaining inventory, and ensuring adherence to asset management policies
- Suggesting enhancements to customer liaison processes and document standard operating procedures
- Handling email and Teams channel inquiries, logging incidents, and managing ticketing in SNOW.
- Liaising with global teams for troubleshooting, escalate issues appropriately, and coordinate with external suppliers for site visits
- Attending meetings, sharing updates, and providing feedback on ongoing issues to management
- Ensuring the working environment meets cleanliness and safety standards
- Remaining flexible to changing work requirements and actively seek improvement opportunities
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have prior experience in a similar role, and passion about technology
- Demonstrate excellent verbal and written communication skills.
- Exhibit reliability and consistency while maintaining a helpful and positive attitude
- Present a respectable and professional appearance
- Effectively engage with a diverse environment
- Embrace change positively, showing flexibility in work practices and demands, and actively contributing to improving service delivery
- Be responsible and trustworthy, working well unsupervised
- Take a proactive approach to personal development
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport