Job Introduction
We have exciting openings for Room Technicians to join our dedicated Rapport team, based at our prestigious client's offices in the City of London. Our Client is a leading firm among the Big Four Accountancy companies. This is an exceptional opportunity to be a vital part of a dynamic environment, delivering outstanding service to clients and guests.
As a Room Technician, you will play a pivotal role in ensuring that all meeting spaces are impeccably maintained and set up to meet the highest standards. Your proactive approach and flexibility will be essential in supporting Reception, Hospitality, and Workplace Services teams.
This is a full-time, permanent role (40 hours per week), working from Monday to Friday.
Main responsibilities
- Providing an exceptional experience for clients in the waiting area by preparing, and serving beverages as per their requests
- Completing detailed weekly and monthly checklists to uphold service excellence and cleanliness
- Maintaining effective communication with other reception desks, supervisors, and team members to ensure seamless operations
- Applying expertise with meeting rooms, layouts, and storage, ensuring all areas are organised and equipment is readily available
- Assisting with the delivery and setup of necessary equipment (i.e., TVs, laptops, and audio/video conferencing tools)
- Communicating daily updates to the team and foresee when additional support may be required
- Escalating any issues to the relevant teams/seniors, and following the progress of their resolution
- Following Health and Safety guidelines while handling and moving equipment, utilising manual handling techniques and tools
- Arranging furniture and setting up meeting spaces according to specific event requirements, ensuring optimal room availability
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be able to lift and carry items safely, using correct techniques, in accordance with Health and Safety guidelines
- Have experience of working in environment involving high level of customer care
- Be proactive, process-driven, resourceful with a can-do attitude and excellent communication skills
- Be able to comply with legislation and follow Company regulations (i.e. H&S), processes and grooming standards
- Be customer service-focused and have the ability to work independently and as part of a large team
- Have the ability to work under pressure whilst maintaining a positive attitude
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.