Job Introduction
We are seeking a Reservations and Space Coordinator to join our dynamic team at Rapport. This role is responsible for EMS booking system, including creating and maintaining resources, locations, and booking configurations, while providing system support and troubleshooting to ensure smooth scheduling and reservation operations. This role also manages reservations for our managed spaces as part of the reservations team.
Our client is an American global media, marketing and corporate communications holding company.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7:30 AM and 6 PM)
Salary: £36,603 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Serve as the main contact for EMS projects in UK as directed by Guest Services Manager or Director of Space Management including creation and maintenance of resources, locations, and booking configurations.
- Manage the EMS Service Now tickets and ensure all queries are responded to in a timely manner; escalate all service-related matters to the onsite client.
- Prepare monthly reports and review key metrics around EMS Support.
- Managed end-to-end reservation processes, handling booking requests and ensuring accurate scheduling of meetings and events.
- Effectively solve Meeting Space related issues to ensure minimal conflicts and use knowledge of sites and agencies to provide elevated support
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Experience in booking systems, facilities coordination, or administrative operations, with strong understanding of scheduling and resource management.
- Ability to administer and configure system data (resources, locations, permissions) while maintaining high data accuracy and consistency.
- Strong coordination skills, including managing reservations, resolving booking conflicts, and confirming details with users ahead of meetings.
- Effective communicator with confidence in gathering missing information, managing stakeholder requests, and providing clear updates.
- Highly organised, detail-focused, and capable of balancing system administration tasks with high-volume operational workload in a time-sensitive environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.