Reservationists

Job Introduction

We are looking for Reservations specialists who are proficient in the booking, allocation, space optimisation and cancellation processes.  

The Reservationists will be part of our teams based in our clients’ offices in Canary Wharf. The objective of the reservation’s role is to efficiently and effectively provide workspace and meeting rooms management in the corporate environment. 

The successful candidates will be proactive, enjoy challenges, assertive and innovative. They will thrive in a fast-paced environment, handle high volumes of work and can adapt to change.

Rapport is a leading provider of award winning front of house and reception services covering most cities in the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, the management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award (5 Times)
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014, 2018 & 2019
• Catey Award for HR and Training Team of Year 
• HR in Hospitality Awards, Winner for Excellence in Diversity & Inclusion 2019 

Responsibilities will include

• Managing all booking tasks associated with meeting rooms and workspaces. 
• Nurturing relationships and ensuring the most effective communication with a variety of stakeholders especially with the PAs and EAs of the senior executives. 
• Being responsible for all incoming and outgoing communication pertaining to reservations.
• Ensuring requests, changes and inquiries are dealt with promptly and efficiently.
• Reviewing bookings and ensure these are correct to standards set by the client and feedback any concerns to management.
• Monitoring and managing the occupancy levels these work and meeting spaces and optimising usage. 
• Submitting and providing accurate monthly reports with statistics of utilisation of the workspace. 
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. 
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required. 

The successful candidates will 

• Have strong reservations or events booking experience in a luxury hotel, premium airline or a corporate environment. 
• Have the passion and drive to deliver the very highest levels of customer service. 
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be an efficient multi-tasker and highly organised with an eye for detail.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively. 

The successful candidates will be offered a very competitive salary package plus a range of staff benefits, including pension, store discounts and life assurance. 

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually no earlier than 7am and no later than 7pm. Our teams do not work weekends or Bank Holidays.

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 12 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are an accredited Disability Confident Committed employer.
 

Rapport