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Reservationist (CTSSR1)

Job Introduction

This is the ideal role for someone who has an incredible eye for detail, the flair to spark an immediate rapport with meeting room bookers and the structured approach to ensure everything is thought of in advance, lining our premium butler team up for success. You will be an integral
part of an experienced event booking and welcome reception team. You will be involved in all aspects of event management, from working with senior bookers, to tasting menus and multi day events, to working closely with IT, AV and furniture mover teams to ensure

Role Responsibility

Primarily based at the clients premium Client facility in St James' your main responsibilities are to work seamlessly with the entire division to create memorable events and day to day bookings for our clients and their guests. The ideal candidate must have experience in either 4 or 5 star hotel, perhaps with F&B experience. The ability to take ownership and want to grow is key to success.

The Ideal Candidate

The ideal candidate will thrive as part of a multisite team but also have the ability to work independently when required, has great attention to detail and a positive, yet realistic outlook. This is a role that requires natural flair to deal with a great number of stakeholders, VIPs, both internal and external, being process driven would be an advantage.

About the Company


Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

  • In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
  • We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company. 

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients  

We aim to contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application.