Job Introduction
Rapport is recruiting Front of House Meeting and Events Coordinators who are passionate about delivering great service to our clients and their visitors. We would like to invite you to our recruitment event on Thursday 18h May. Further details to be confirmed.
Applicants will be offered an appointment slot, so please keep a eye out for the invitation (please check your junk folder).
Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!
A location where the magic is made in the little details creating that lasting, significant impact for clients and colleagues alike. We are looking for a creative and engaging colleague to join our award winning, innovative Front of House team at one of our most prestigious client sites in Leeds.
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
The role is 40 hours per week, working Monday to Friday, with shifts between 7am to 7pm with flexibility to cover evening functions.
Bonus on successful completion of 3 month probationary period.
Role Responsibility
The role involves but is not limited to the following responsibilities:
- To provide a warm, courteous and prompt response to telephone enquiries.
- To respond in a timely and professional way to all email correspondence.
- To ensure correct booking details are taken from bookers and recorded accurately in the room booking system.
- To have a full understanding of the room capacities, facilities and set-up options to maximise the space available on the meeting room floors.
- To have a full understanding of the hospitality provision in the client meeting rooms, including the Restaurant and Private Dining Room menu options.
- To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
We work Monday to Friday, 40 hours per week, 8 hrs shift per day
The Ideal Candidate
Personal profile:
I am an up-beat individual with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team.
- Customer Service focused
- Excellent communicator and able to connect with all levels in the business, flexing style as appropriate
- Effective organisational skills; able to prioritise tasks and self-manage a demanding workload or reactive and proactive work
- Strong eye for detail
About the Company
Rewards and benefits for now and in the future:
- Client created recognition program – bronze, silver and gold coin values. These are regularly given to teams and individuals for going above and beyond.
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients.
- A variety of training courses to help support your career development.
- A generous 'Refer a friend' Scheme.
- Pension.
- Life Assurance.
- Access to our Perks at Work Benefits Portal for various discounts.
- One Paid Day for Charity Work.