Receptionist/ Meeting and Events Coordinator (WFREC)

Job Introduction

This is a fun and fast paced environment within a very new building situated in the historical City of London. We have the luxury of having access to one of the best roof terraces within the area with views of St Paul's, The City, The Shard and Canary Wharf. Our 9th floor dedicated meeting and events space consists of a total of 14 meeting rooms, of which most can be combined by the use of Sky-fold and Bi-fold walls and have the latest tech to complement each meeting and event. We also have a restaurant on our client floor, serving classic hot/cold food from all over the world with many plant-based options, professional barristers delivering Hej coffee.

We are a corporate American bank with a forward thinking, modern culture where DE&I, wellbeing and acceptance are at the heart of everything they/we do. There is a very strong culture of equality and building relationships with everyone we meet. Whether it be with a cleaner or the regional president, we always deliver, and receive, the same level of respect and appreciation for each other. 

Role Responsibility

Meet and greet clients on our ground floor reception.
Take room reservations and complete event walk-throughs.
Taking the initiative on advising the ideal event/meeting setup, configuration and innovations to deliver the best results possible.
Physically setting up the event and meeting spaces.
Managing the switchboard
This role is a mix of admin and physical operations

The Ideal Candidate

The ideal candidate would be focused, a quick learner, be confident and self-aware in their abilities and be a clear communicator.
A basic understanding of computer and general tech is required.
Passion and a drive for delivering exception service is a must, along with being personable while creating solid relationships with our day to day clients.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport