Receptionist - Maternity Cover

Job Introduction

We have an exciting front of house role to deliver personalised and intuitive services. The role is a fixed contract to cover 12 months’ maternity leave. 

This is a fantastic opportunity for someone who enjoys a multi-faceted role in a fast-paced environment. The role will work closely with our dynamic team in a multinational professional services company. 

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually no earlier than 7am and no later than 7pm. Our teams do not work weekends or Bank Holidays.

Responsibilities will include

• Welcoming guests at reception.
• Escorting guest to their meeting rooms or required destination within the building.
• Supporting the setting up of meeting rooms including the delivery of audio/video equipment. 
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. 
• Handling all external and internal calls in a professional manner. 
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required. 

Rapport is a leading provider of award winning front of house and reception services covering most cities in the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, the management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award 2014, 2015, 2016, 2017 & 2018 
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014 & 2018 
• Catey Award for HR and Training Team of Year 2016

The successful candidate will 

• Have front of house reception experience in a luxury hotel, premium airline or a corporate environment. 
• Have the passion and drive to deliver the very highest levels of customer service. 
• Have proficient computer skills and ideally be audio/video technology knowledgeable. 
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Have the ability to work well under pressure and act both proactively and intuitively. 

The successful candidates will be offered a very competitive salary package plus a range of staff benefits, including pension, store discounts and life assurance. 

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 18 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

Rapport