Receptionist (LSVS02)
Job Introduction
Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company.
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.
Role Responsibility
Responsibilities will include:
- Ensuring a seamless and personal guest journey
- Welcoming guests at reception
- Escorting guests to their booked meeting or dining spaces within the building
- Acting upon all requests that guests might have in an efficient, friendly and timely manner
- Handling external and internal calls in a professional manner
- Booking of meeting rooms accurately and ensuring that all AV, room lay out and food and beverage requirements are noted
- Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Flexible and adaptable to providing ad hoc services as and when required
- Always acting according to Rapport and the client’s standards
The Ideal Candidate
The successful candidate will have 1-2 years experience in a receptionist role, ideally with experience of working in a multi tenanted building. We are looking for someone with an outgoing personality and a creative mindset, and is good at building relationships.
- have a passion to deliver excellent guest service in everything that they do.
- preferably have Front of house experience within a luxury hotel environment, premium airlines or a corporate business environment
- have great interpersonal skills and an outgoing and vibrant personality.
- have an excellent command of the English language, both in verbal and written communication.
- be highly organised and have an eye for detail.
- be able to work well under pressure and have the ability to act pro-actively and intuitively.
Package Description
We are looking for a Receptionist to provide a great first impression of our company and be part of our team on Victoria Street
The receptionist is responsible for all Ground Floor reception and lobby hosting.
The core service hours of Guest Services are 07.30 – 18.30 depending on the building operating hours. The job is a 40 hour per week contract.
Rapport