Job Introduction
We are looking for a friendly, professional, and proactive Receptionist to join our front-of-house team. As the first point of contact for all guests, clients, and colleagues, this role is key to creating a positive and lasting impression. You’ll be joining a supportive and service-driven team that takes pride in delivering excellence every day.
Our front-of-house team is made up of one dedicated Reception Manager and three Receptionists, all passionate about delivering an exceptional guest experience. We take great pride in creating a welcoming, professional, and polished environment where every visitor feels valued. With a strong team spirit and a shared commitment to excellence, we consistently strive to uphold the highest standards of service, ensuring that every interaction leaves a lasting positive impression.
Type of Contract: Part-time, Permanent
Hours: 32 per week (Monday-Thursday; shift rota basis between 7:30 AM – 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Deliver a five-star front-of-house experience for all clients, visitors, and staff.
- Always maintain a professional and welcoming reception area.
- Coordinate meeting room bookings and ensure rooms are prepared to a high standard.
- Issue and manage access passes and maintain visitor logs.
- Handle incoming calls and emails with professionalism and accuracy.
- Liaise with internal departments to ensure smooth day-to-day operations.
- Support the wider team with administrative duties and operational tasks.
- Respond promptly to requests and resolve issues efficiently.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Experienced in high-end front-of-house environments, ideally within law firms, investment firms, or other corporate settings.
- Comfortable working in a fast-paced environment with multiple tasks and requests happening simultaneously.
- Highly professional, with excellent communication and interpersonal skills.
- Confident in managing VIP clients and sensitive situations with discretion.
- Proactive, organised, and able to prioritise effectively.
- A team player who works well under pressure and maintains a calm, positive attitude.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.