Receptionist - Edinburgh (Monday - Friday)

Job Introduction

We are looking for a client focused individual to join our team at one of our most prestigious client offices in Edinburgh. Working Monday to Friday, you will be responsible for ensuring our clients receive personalised and intuitive service in a corporate environment.

Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually no earlier than 7am and no later than 7pm. Our teams do not work weekends or Bank Holidays.

Responsibilities will include;

• Ensuring a seamless and personable guest experience.
• Ensuring guests receive a warm welcome and fond farewell.
• Escorting guests to their meeting room or required destination within the building.
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. 
• Ensuring catering is delivered to client meeting rooms and presented in line with company standards and guidelines 
• Handling all external and internal calls in a professional manner. 
• Communicating effectively with other departments and service providers, creating a ‘one team’ approach to delighting our guests.
• Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required. 

Rapport is a leading provider of award winning Front of House and Reception Services covering most cities in the UK.

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception, the management of Meeting Rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades:  

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award (5 Times)
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014, 2018 & 2019
• Catey Award for HR and Training Team of Year 
• HR in Hospitality Awards, Winner for Excellence in Diversity & Inclusion 2019 

The successful candidate will;

• Have front of house reception experience in a luxury hotel or premium airline.
• Have the passion and drive to deliver the very highest levels of customer service. 
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Possess a high level of attention to detail.
• Understand professional etiquette.
• Have the ability to work well under pressure and act both proactively and intuitively. 

Please note, a video interview will be conducted as part of our recruitment process.

The successful candidates will be offered a very competitive salary package plus a range of staff benefits, including pension, store discounts and life assurance. 

Rapport is committed to the learning and development of our team. We offer over 50 training programmes specifically designed to help you develop the skills you need to make the next step in your career. We have promoted over 70 people from within Rapport in the last 12 months.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

Rapport