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Receptionist / Customer Service Representative (ACDU02)

Job Introduction

The role is based in Dublin City Centre in the modern Grand Canal area. You will be working across three locations which include our client’s Global Innovation Hub and their European Headquarters office.

Rapport have worked and continue to work very closely with the client and other service partners to deliver flawless service across the buildings from the Ground Floor reception to the top floor area for events, AV/VC assistance, Event coordination, Concierge offerings, area reconfigurations and everything in-between. 

Role Responsibility

Within this role you will have responsibility for looking after the reception and office area. You will welcome visitors and deal with enquiries both from visitors, the client and employees who work for the client company. Our Team coordinate and support meetings and events taking place in the office while communicating effectively with other departments and service providers and creating a ‘one team’ approach. You are also going to assist with conducting regular maintenance office checks, H&S related duties and report any issues. In addition, we support our client’s service desk with tasks including Facilities requests management, Reservations and Switchboard operations. You will also be required to assist with many ad-hoc duties while maintaining a flexible and adaptable approach.

The Ideal Candidate

The ideal candidate will be organised and have affinity with customer services. We are looking for an up-beat, outgoing person who is a team player and who will fit in with the existing team. The ideal candidate will demonstrate an excellent command of the English language, both in verbal and written communication. We are looking for a person who possesses a high level of attention to detail and have the ability to work well under pressure while acting both proactively and intuitively.

About the Company

Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

  • In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
  • We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company. 

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients  

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.