Job Introduction
We have a wonderful opportunity for a Reception Team Leader to lead the team at a fantastic Rapport contract in the City of London. In this role, you will be responsible for creating a thriving workplace and ensuring your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks.
Contract type: Full-time, Permanent
Hours: 40 hours per week, (Monday–Friday, on a shift rota basis between 8 AM – 5:30 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead, support, and inspire the on-site Guest Services team with daily coaching and clear communication.
- Oversee all reception, meeting room, facilities, hospitality, and mail room operations to ensure service is consistently top tier.
- Coordinate schedules, cover, and team availability to ensure full support at all times.
- Take ownership of issues or concerns, resolving them swiftly with care and professionalism.
- Act as the point of contact for facilities, IT, hospitality, and internal stakeholders.
- Monitor and report on service quality, supplies, guest feedback, and team performance.
- Maintain a welcoming and immaculate front-of-house and meeting room environment.
- Continually look for ways to improve service delivery and guest satisfaction.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Lead with passion and optimism, taking on obstacles head-on and taking pleasure in inspiring the team to continuously provide exceptional service to all clients and visitors.
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
- Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude.
- Maintain a professional, polite and considerate manner at all times, acting as a role model for the team.
- Be proficient in Microsoft Office software/package and business administration.
- Possess excellent time management skills and the ability to work independently under pressure.
- Have at least one year of supervisory/team leader experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.