Reception Team Leader (DWTL)

Job Introduction

We are recruiting for a Receptionist Team Leader to join us and work at some exciting new property management client sites that we have recently mobilised. The role is based in either the West End and City of London in some fantastic buildings. Do you have great customer service experience and want to join a company that looks after your development? We'd love for you to join Rapport! 

At Rapport, our extensive client base means that we have our teams based in the most iconic buildings in London. Our teams provide guest services within their designated contract and teams can vary in size and scope of services provided. The things each operation has in common is that the service provided is outstanding and going the extra mile is the norm. At Rapport we have great development opportunities and plenty of ways for you to get involved with the wider Rapport community. 

We would love to hear from you if you are looking to progress your passion for excellent guest services into a rewarding career. 

Role Responsibility

• Develop strong relationship with your team members along with leading and motivating them.
• Set clear goals for your team members and monitoring their performance
• Ensure the correct Rapport/site procedures are followed together with ensuring that the H&S standards are met.
• Communicate with management any issues with team members that need to be addressed.
• Assist in training new team members along with explaining all policies and procedures
• Monitor the standards of service delivery to ensure excellence and consistency at all times
• Maintain a strong awareness of business activity and communicate all updates with your team members
• Liaise with all departments to ensure a smooth and professional service is offered to the client
• Demonstrate the ability to adapt and/or change behavior or plans to better achieve the target/objective

The Ideal Candidate

The ideal candidate

Have a passion to deliver excellent guest service in everything that they do.
Is able to create a positive and lasting relationships with all customers and clients.
Be able to act on customer requests and anticipate their needs.
Be highly organised and have an eye for detail.

Have a can-do attitude.

Is a natural people person, knows how to lead by example and thrives in building relationships with people

In order to thrive in this role, you will need at least 1 years’ experience in a comparable role.

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport