Job Introduction
We are looking for a Front Office Supervisor to work as part of the Rapport team, based at our client's offices in Oval As you will be involved in managing 1 building, supporting the mobilization of the property. Your title will be Reception Supervisor.
You will be working in one of our newest properties to open on the portfolio. However, our contract extends across Victoria and London city, meaning you would be part of a team of approximately 40 Rapport Ambassadors.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7:30 AM – 5:30 PM with flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- To provide the highest level of service and care to all of the client's employee’s customers, guests and Service Partners in line with service level agreements and set policies and procedures. The Cluster Supervisor is responsible for all Ground Floor reception team members, lobby hosting within their cluster and events coordination.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- The ideal candidate is an up-beat individual with integrity and a can-do attitude.
- We are looking for a candidate who is passionate about delivering great service and take responsibility for their contribution to the team.
- 1-2 years supervisory experience is necessary, and you need to be confident in dealing with high profile customers and visitors in a busy corporate reception.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.