Reception Supervisor (JLGSS01)

Job Introduction

The main responsibility within this role is managing a team of 5 team members and all implied duties, overseeing client receptions in 3 multitenant buildings of the client portfolio in the City of London. 

Role Responsibility

• Keep visitor/client areas tidy and presentable at all times – Take full responsibility of 3 buildings
• Communicate positive feedback to the client via agreed reporting channels.
• Support the training of new team members and complete buddy checklists accordingly
• Discuss any training needs with your Head of Operations
• Provide assistance and cover according to business needs e.g. lunch, annual leave
• Recruit and retain the best person for the job
• Demonstrate the ability to provide clear direction to individuals and teams
• Clarify team objectives and provide accompanying support, motivation and coaching to realise results
• Devise and implement site and individual training plans aligned to company objectives
• Manage change processes effectively, supporting business goals and encouraging others through change
• Aspire to be a positive role model
• Ensure that all SOP manuals are always up to date
• Ensure that all monthly statistics are reported in the client monthly management report

The Ideal Candidate

We are looking for a candidate with a minimum of 1 year people management experience, ideally in a customer facing environment. We are looking for a good communicator and someone who has organization skills, strong multitasking skills and an ability to lead and inspire a diverse team ensuring departmental and client objectives are achieved.

About the Company

Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company. 

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients  

We aim to contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.

Rapport