Job Introduction
We are recruiting a Reception Manger to lead a fantastic Rapport team of 5 based in the heart of London.
Are you ready to make your mark with the leading provider of Corporate Guest Services? Do you have a management background and a passion for delivering truly unique guest experiences? Are you looking for a new challenge to stimulate your skills?
Our client is an international law firm who is committed to promoting diversity and to fostering an inclusive environment. As a Reception Manager you will work closely with the Senior Facilities Manager and Onsite events team to ensure the smooth running of operations.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM, however needs to be flexible to 9 PM to support with events from time to time.)
Salary: £46,500 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Lead, motivate, and support the reception team, ensuring the smooth day-to-day operation of the front-of-house function.
- Produce and present monthly reports, providing insights into service performance, trends, and operational activity.
- Build strong client relationships through regular weekly and monthly meetings, delivering updates and overviews across the London office portfolio.
- Collaborate closely with US-based teams to coordinate visits, logistics, and support for travelling lawyers.
- Oversee switchboard operations, ensuring calls are handled efficiently and that all team members adhere to established procedures and service standards.
- Partner with the events team to coordinate meeting and event spaces, ensuring seamless planning and execution.
- Manage the booking and scheduling of meeting rooms and office spaces for Partners and Personal Assistants, ensuring an efficient and organised process.
- Carry out regular site inspections, proactively identifying and reporting maintenance issues to ensure a safe and well-presented workplace.
- Act as a role model for service excellence, ensuring the team consistently represents Rapport's values and high standards.
- Conduct daily meeting room audits, ensuring all spaces are fully functional, professionally presented, and ready for use.
- Work collaboratively with workplace and catering teams to coordinate room setups and deliver exceptional meeting experiences.
- Ensure compliance with Reception Services Standard Operating Procedures (SOPs), maintaining up-to-date knowledge of company and site-specific processes.
- Coach, mentor, and develop team members, providing ongoing guidance and support to foster a high-performing and engaged team.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be an approachable and supportive leader who fosters trust, inspires confidence, and serves as a reliable point of contact for the team.
- Build strong relationships with senior stakeholders, communicating with professionalism, credibility, and confidence.
- Demonstrate a proactive and solutions-focused mindset, effectively resolving challenges and driving positive outcomes.
- Maintain exceptional attention to detail, ensuring consistently high standards across all aspects of service delivery.
- Passionately support the growth and development of team members through coaching, mentoring, and ongoing encouragement.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.