Job Introduction
We are recruiting a Reception Manger to lead a fantastic Rapport team based in the heart of London.
Are you ready to make your mark with the leading provider of Corporate Guest Services? Do you have a management background and a passion for delivering truly unique guest experiences? Are you looking for a new challenge to stimulate your skills?
Our client is an international law firm who is committed to promoting diversity and to fostering an inclusive environment. As a Reception Manager you will work closely with the Senior Facilities Manager and Onsite events team to ensure the smooth running of operations.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Oversee the team and the day to day running of reception.
- Monthly reporting.
- Meet with client on weekly/ monthly basis to present overview of London offices.
- Coordinate with US team on visiting lawyers.
- Oversee the switchboard and ensure the team are complying with the correct procedures.
- Work closely with events team to assist in executing events and booking out the spaces.
- Oversee the booking of spaces and meetings rooms of Partners and PAs.
- Daily checks on any maintenance issues on site and report accordingly.
- Make sure the team are representing Rapport to highest standard.
- Meeting room checks.
- Work closely with workspace team and catering team on room set up for day-to-day meetings.
- To comply with the Reception Services standard operating procedures (SOPs) manual and keep up to date with new information. To familiarise yourself with site specific SOPs.
- To guide and develop team members on a daily basis.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Personable attitude, a manager that the team can rely on
- Be confident around senior stakeholders in business
- Problem solver
- Strong attention to detail
- Champion team growth and development
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.