Job Introduction
We are seeking highly organised and customer-focused Reception Assistant Manager with strong hospitality experience and a proven ability to manage front-of-house operations in fast-paced environments. Experienced in overseeing daily reception functions, coordinating visitor services, and providing professional administrative support. Confident in supporting and managing occasional events, ensuring seamless delivery, exceptional guest experience, and efficient operational execution.
The Reception Assistant Manager will be located in our Leeds office but will oversee the Newcastle office as well.
You will be overseeing a Team of 3 Ambassadors and working closely with our sister company, Restaurants Associates when supporting our prestigious events.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM – 5 PM however flexible to work late occasionally due to supporting events, finish time could be up to 10 PM)
Salary: £32,498 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead, support, and continually develop your team to ensure high performance and engagement.
- Oversee all reception operations, ensuring a smooth, welcoming, and polished front‑of‑house experience.
- Manage the full visitor journey while guiding and supporting reception and front‑of‑house teams to deliver exceptional service.
- Maintain consistently high service standards, ensuring excellence is upheld at all times.
- Provide support with event coordination and on‑site event delivery, contributing to seamless planning, logistics, and guest experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- A professional, service-driven individual with strong hospitality experience and a proven background in front-of-house operations.
- Ideally have experience coordinating large-scale events, including managing requests, liaising with hosts, and handling ad hoc requirements.
- Be a proactive, detail-oriented, and solutions-focused individual, with the ability to work independently and collaboratively.
- They will present professionally at all times and act as a positive ambassador for the organisation, delivering exceptional experiences to visitors, clients, and stakeholders.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.