Job Introduction
We’re pleased to offer an exciting opportunity for a Property Assistant to join our vibrant team at one of Rapport’s prestigious client sites in Paddington. In this role, you’ll provide essential administrative and operational support, ensuring strong compliance, excellent customer satisfaction, and consistently high service standards.
You’ll work closely with the client’s Property Management team, Technical Services Managers, and on‑site colleagues to uphold building standards, support occupiers, and maintain all health and safety requirements. The client’s portfolio includes a diverse mix of office and retail spaces located in the heart of the City of London, offering a dynamic and engaging environment to grow your skills.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 6 PM with flexibility as per business needs)
Salary: Up to £40,000 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
Operational Support
- Keep kitchens and tea points fully stocked, and monitor Helpdesk performance, escalating issues where required.
- Process access requests and work permit within 24 hours and organise or host contractor visits.
- Conduct structured bi‑weekly reviews with the M&E provider.
Compliance & Risk Management
- Monitor Health & Safety compliance, escalate risks, and report incidents immediately.
- Carry out monthly inspections of vacant units and review emergency procedures.
- Maintain all compliance documentation and building records.
Administration & Customer Engagement
- Manage site administration and coordinate customer meetings, preparing records and sharing updates.
- Oversee locker and cycle storage allocations while maintaining high standards across signage and communal areas.
- Deliver quarterly occupier presentations and support customers across digital platforms.
Technical & Engineering Support
- Work closely with building, fabric, and engineering teams to uphold standards and maintain accurate records.
- Support engineering compliance activities, audits, and statutory obligations.
- Assist with energy data reporting and participate in monthly M&E performance meetings.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally bring at least one year of administrative experience in a similar role, with strong organisational skills and excellent attention to detail.
- Possess knowledge of health and safety compliance and building management processes (advantageous but not essential).
- Demonstrate the ability to work collaboratively with key stakeholders across multiple teams.
- Show excellent communication and interpersonal skills, particularly in customer‑facing interactions.
- Hold an intermediate level of proficiency in Microsoft Office, including Excel.
- Bring enthusiasm, integrity, a positive can‑do attitude, and strong attention to detail.
- Show genuine passion for delivering outstanding service and taking ownership of your contribution to the team.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.