Job Introduction
We have a wonderful opportunity for a Property Assistant to join our vibrant and dynamic team at one of Rapport's prestigious client sites in the City of London. The individual will provide comprehensive administrative and operational support, ensuring compliance, customer satisfaction, and high standards of service delivery.
The role works closely with the client - Property Management (PM) team, Technical Services Managers (TSMs), and on-site teams to maintain building standards, support occupiers, and uphold health and safety requirements. The client's portfolio covers a range of offices and retail estate in the heart of the City of London.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM with flexibility as per business needs)
Salary: Up to £39,000 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
Administration & Customer Engagement
- Manage site administration and customer meetings, producing records and sharing updates.
- Oversee locker/cycle allocations and maintain high standards in signage and communal areas.
- Deliver quarterly occupier presentations and provide customer support on digital platforms.
Operational Support
- Keep kitchens/tea points stocked and monitor Helpdesk performance, escalating issues.
- Process access/work permits within 24 hours and arrange/host contractor visits.
- Hold structured bi-weekly reviews with the M&E provider.
Compliance & Risk Management
- Monitor Health & Safety compliance, escalate risks, and report incidents immediately.
- Complete monthly inspections of vacant units and review emergency procedures.
- Maintain compliance documentation and Records for Buildings.
Technical & Engineering Support
- Work with building, fabric, and engineering teams to maintain standards and accurate records.
- Support engineering compliance, audits, and statutory requirements.
- Assist with energy data reporting and attend monthly M&E performance meetings.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have at least one year of administrative experience in a similar role with strong organisational and administrative skills with attention to detail.
- Knowledge of health and safety compliance and building management processes advantageous.
- Ability to work collaboratively with key stakeholders.
- Excellent communication and interpersonal skills for customer engagement.
- Intermediate level in Microsoft Office and Excel.
- Be enthusiastic with integrity, a can-do attitude, and great attention to detail.
- Possess passion about delivering great service and taking responsibility for the contribution to the team.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.