Job Introduction
We are looking for an Office Team Leader to join our team based at a Fortune Global 500 company, where excellence and creativity are the norm every single day. You will be part of the Rapport team, based at our client's beautiful offices.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 7 AM – 7 PM; on a shift rota basis)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Responsible for leading a team of 6 Rapport ambassadors
- Being the first point of contact for all employees, contractors, clients and other visitors
- Managing, developing and running the office, making certain that an outstanding and unique experience for both employees and their clients, is delivered
- Responsible for two customer service team members and all temporary staff. Carrying out their inductions, training, performance reviews.
- Liaising with different clients and facilitating their projects, meetings and events by booking meeting rooms, offices and catering etc.
- Liaising with vendors and other contractors on maintenance and AV calls and issue resolution, as required
- Assisting clients with any other requests such as Health & Safety, building management etc.
- Anticipate project needs, discern work priorities, and meet deadlines by working fully independently.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- An up-beat individual with integrity and a can-do attitude.
- Excellent communication skills.
- Upholds the highest standards of customer service and client care.
- Ideally have previous experience in a similar role.
- Adaptable and takes control of their own workload.
- Have previous leadership experience
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.