Office Space Membership Host (LSMCM)
Job Introduction
We are looking for a Members Concierge to join the team at one of our prestigious client sites in Victoria, London.
The role is based at Victoria Street, you will be the face of the brand in our client's high-specification offices in an architecturally striking building. You will look after elite members over 2 floors of the building.
Rapport have worked and continuQe to work very closely with the client and other service partners to deliver flawless service across the building from the Ground Floor reception to the members experience for AV/VC assistance, Event coordination, Concierge offerings, area reconfigurations and everything in-between.
Our customers are at the centre of everything we do, meaning our spaces and services reflect real business needs with personalised solutions. Our offices are designed to promote productivity, foster creativity enabling business and people to thrive.
Role Responsibility
As Members Concierge, you will be the face to face of the brand day to day for customers. You will be the first port of call for all members in the space, and their guests and clients. You will be responsible for ensuring a smooth and seamless office experience for them, across welcome and entry, office use, technology and events. You will liaise with members on a day to day basis to ensure the offices are providing everything they need.
- Managing events including set-up and clear down.
- Onboarding of new members from the moment they choose their design for their office space.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Develop relationships with internal and external members to understand and address their needs.
- Acting as the first port of call for resolving members and guest issues.
- Monitor the standards of service delivery to ensure excellence and consistency at all times.
- Deliver, send and receive messages and complete photocopying as required.
- Liaise with the Customer Experience Manager where necessary and report any escalated issues.
- Liaise with 3rd party partners on a day to day basis.
- Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner
- Floor Manager Responsibilities
- AV & Meeting Room Set-up
- Meeting Room Bookings
This is a Flexible Office Space, so will including dealing with all members initial on-boarding process, be the day to day contact for the members and address their needs.
The Ideal Candidate
If you can think in terms of solutions, not problems, you can communicate with senior clients clearly then read on.
The ideal candidate :
- Has a minimum 2 year Floor Manager/Co-Working/Flexible Office Management Experience
- Has the can-do attitude, does not have NO in their vocabulary
- Is reliable and discreet : you will often learn of confidential matters for our members
- Is adaptable
- Has great organisational skills
- Has IT skills
- Is great at solving problems
- Is a leader and has the ability to ‘make things happen’
- Shows great attention to detail
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport