Job Introduction
We are looking for an Office Operations Coordinator to join our Rapport team. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
We are looking for an organised, creative, and strategic thinker who will work closely with our Real Estate, Risk, Technology, and Projects teams to create and maintain a world-class workspace that inspires our people to do their best work. This role involves upholding, scaling, and evolving our clients Workplace standards across the portfolio, delivering an exceptional employee experience by constantly adapting and evolving the workplace environment to meet business needs.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 8 AM and 5 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Report to the Office Operations Specialist onsite
- Build and maintain solid working relationships with external and internal stakeholders
- Anticipate and react to the ever-changing business requirements within the Newcastle Office
- Work closely with the Projects and Technology teams to ensure our buildings reflect established best practices, as well as evolving operational needs and user feedback
- Work alongside the Service Owner for vendors, including but not limited to Customer Services, Catering, Hospitality & Events, and Facilities Management
- Support Customer Relationship Management
- Support the management of operational budgets and forecasts
- Maintain a safe working environment for all employees
- Provide a defined range of efficient and effective support services for the Newcastle Office Operations Team
- Support the Office Operations Specialist in delivering services within our Newcastle location
- Offer client-focused, value-added service to the building and its customers
- Handle financial management tasks such as invoice processing, accruals, and purchase orders
- Provide ad-hoc project support
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Strong organisational, logistical, and time-management skills
- Experience in financial management
- Excellent communication skills
- Customer Relationship Management
- Strong presentation skills
- Flexibility and adaptability
- Interest in workplace health and safety
Ideal Qualifications & Experience:
- 2+ years of experience in an operational role
- Experience within the hospitality industry
- Experience managing third-party vendors or large internal teams
- Experience in a customer services role
- Proficient in Microsoft Tools – Word, Excel, PowerPoint
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.