Job Introduction
Join our dynamic Rapport team as an Office Coordinator at our client’s London offices! With flexibility covering Westminster, Farringdon and central London. You will play a vital role in supporting a Fortune Global 500 company, where innovation and excellence thrive every day.
You will be a key player in ensuring the office operates seamlessly and efficiently. Your knack for building instant connections with guests and creating unforgettable experiences will be essential to our team’s success. If you’re ready to make a positive impact and help create a vibrant office atmosphere, we can’t wait to hear from you!
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 8 AM - 6 PM, with flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
Customer Experience & Engagement: Provide a warm welcome, assist in meetings, maintain high service standards, and build strong client relationships.
Operational Support: Ensure smooth daily operations, complete floor walks and audits, and proactively take on ad hoc duties and projects.
Technology & AV Support: Troubleshoot and maintain AV equipment and ensure all workplace technology is functioning.
Health, Safety & Compliance: Maintain a safe working environment, adhere to company/site policies, and undergo Fire Warden and First Aid training.
Space & Occupancy Management: Capture occupancy data, conduct daily census, and support space utilisation initiatives.
Flexibility & Collaboration: Support other central London offices, be adaptable to changing tasks, and work closely with the client and team.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Professional Experience & Communication: Previous experience in a similar role with excellent verbal and written communication skills.
Attitude & Reliability: Positive, helpful, reliable, and consistent with a responsible and trustworthy approach.
Flexibility & Adaptability: Embraces change and is flexible in handling various tasks and workplace demands.
Professionalism & Inclusivity: Maintains a professional appearance and is respectful of a diverse workplace environment.
Proactivity & Development: Proactive in contributing to service improvement and committed to continuous personal development.
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.