Job Introduction
We are looking for an Office Coordinator to join our Rapport team in Birmingham. You will be working with a close team who strive to deliver exceptional guest experiences every day. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Day-to-day running of the office and supporting clients with all requests
- First point of contact for clients entering the building, offering them a warm welcome
- Liaising with other contractors to ensure the office is well maintained
- You will be highly customer focused and be able to deal with enquiries and queries in a proactive and efficient manner, always ensuring guest and staff satisfaction
- Coordinate all site deliveries, liaising with landlord where applicable
- Coordinate day cleaning team for events as required
- Assist with any staff initiatives and internal social events
- Coordinate client catering i.e. breakfast, lunches etc. Ensure the smooth running of events on the day
- Work in partnership with all other service providers to develop and deliver events successfully
- Recommend, select, and help locate or obtain products and services based on client’s needs and desires
- Anticipate project needs, discern work priorities, and meet deadlines with little supervision
- Open and secure facilities or directly interacts with on-site operation staff before and after events
- Direct the work and functionally supervises all event support staff including setup crews, audio visual, hospitality and cleaners
- Directly work with on-site team to prepare and manage events from start to finish, including troubleshooting, equipment problems, and solving technical issues
- Assisting with all office related tasks including placing orders and restocking of consumables; ensuring that everything is in its place.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have an excellent command of English, verbal and written
- Possess excellent time management skills and the ability to work independently under pressure
- Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
- Display excellent personal presentation and interpersonal skills
- Have passion to deliver excellent guest service in everything that they do
- Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.