Office Coordinator (ACDOC)

Job Introduction

We are recruiting an Office Coordinator to work as part of the Rapport team based in the Haymarket Square, Dublin. You will be working as a member of the front-of-house and hospitality team to ensure a consistent professional, friendly, fun and welcoming environment for all employees, clients and visitors to our world class office in Smithfield. 

You will be working in a creative environment; The client helps the world’s leading brands transform their customer experiences across the entire customer journey. Through their connected offerings in design, marketing, content and commerce, they create new ways to win in today’s experience-led economy. The client is ranked the world’s largest digital agency in the latest Ad Age Agency Report

This is a 40 Hours a week role, Monday to Friday, 9am-5.30pm

Role Responsibility

As part of the front-of-house team, provide services such as greeting employees and guests, signing them in, package and deliveries acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand

Establish relationships with employees and regular clients/visitors to tailor services to their individual needs.

Establish a local network and information database in order to answer queries pertaining to local amenities.

Deal with all client and supplier correspondence in a timely and professional manner.

Prepare meeting rooms in advance of any client meetings

Support Senior Management requests when required.

Management of office celebrations (birthdays/maternity leaves/engagements) – cake/gifts/flowers

Organising of events, organizing the hiring of catering equipment/furniture, if necessary, food, drink, security

Management of company credit card and associated budget including; travel, gifts, vouchers, flowers, birthdays

The Ideal Candidate

The ideal candidate will :

• Have previous experience required in a client facing, customer-centric environment which involved; networking, problem solving, effective communication, and an ability to interact effectively at all levels and across diverse cultures.
• Be a self-starting people-person who fosters healthy relationships with internal and external stakeholders.
• Have the ability to maintain high level of concentration and focus with multiple tasks and priorities, ensuring high quality service under pressure.
• Have a professional attitude and excellent delivery of Customer Service
• Have the ability to work independently while also being a team player.
• Be personable, friendly, professional and approachable.
• Have excellent written and verbal communication

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport