Job Introduction
Rapport is currently recruiting for an experienced Network Team Manager for our operational team across the UK.
An opportunity has arisen for an experienced Manager to head up our internal Network Team from our central London office, operating within the hours of 7.00 am and 7.00 pm, Monday to Friday
Do you have outstanding customer service and people skills with a track record across a diverse range of functions? Are you an effective manager of people with excellent leadership skills and the ability to motivate and develop the staff? Then this might be a fantastic opportunity for you!
Delivering world class customer experience and outstanding results, knowledge of service and quality management methodologies, stakeholder management skills and the ability to maximise revenue opportunities will be key to your success.
A very attractive salary package plus a range of staff benefits, including pension, life assurances and an array of other lifestyle benefits are on offer.
Role Responsibility
- To book all Rapport Network Team (RNT) ambassadors as required on a first come first serve basis. Also provide support considering the business needs and priorities, and anticipating support requirements across the contracts through frequent communication with key stakeholders
- To manage RNT payroll and invoicing
- To review the operation financially and report back to the MD on a monthly basis
- To complete and maintain accurate records of all personal files of the Network team, managing any requirements that may be requested by HR
- To uphold excellent team communications by ensuring one to ones on a monthly basis, midyear reviews, annual reviews, probationary reviews and any ad-hoc conversations with all RNT ambassadors
- To monitor and check the standards of service of RNT ambassadors and agency workers throughout the Rapport business
- To take action on any feedback that is provided by the unit Managers on the team and complete any HR requirements that may arise
- To have a full understanding of the HR procedures and utilise the support services available in the company
- Ensure that onsite training for RNT members is completed by site managers
- In line with the administrator ensure any unreserved days are utilised through site training, ensuring that team members have maximum training to cover all sites within the Rapport portfolio of contracts
- To ensure a timely and professional response is given to all colleagues, suppliers and clients via email or telephone
The Ideal Candidate
- Have experience of working in a similar role or managing Front of House operations within a business environment
- Have extensive commercial and financial experience of running successful business operations
- Strong leadership skills demonstrating the ability to give guidance on role expectations and be able to coach individuals and the team to develop their ability and strengths
- Excellent problem solving and multi-tasking skills
- The ability to communicate effectively to stakeholders and team, and will have an excellent command of the English language, both in verbal and written communication
- Exceptional interpersonal skills and a natural ability to positively influence business decisions
- A strong sense of responsibility and professional presentation
- The ability to work well under pressure and act both proactively and intuitively
About the Company
About the Company
Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company.
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.