Job Introduction
Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company.
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact successful applicants with more information within 5-7 workings days. Rapport adverts always gain a high response rate, and so if you don't hear back from us in this time period, please consider your application unsuccessful on this occasion.
Role Responsibility
The main responsibilities within this role are to assist in the duties of the Events Department, maximising bookings by delivering a delightful, yet efficient booking service. Our Events Administrators are meticulous at administration ensuring that every detail of a customer’s booking has been accurately recorded following established procedures.
Working hours/pattern: Monday to Friday – Flexible hours, based on client needs
The Ideal Candidate
Personal Profile: I am an up-beat individual with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team.
The successful candidate will be a strong communicator. Ideally the individual would have reservation and event operations experience.
Ideal Candidate will have
- Minimum of 1 years’ experience within reservation and/or events operation
- Ability to work independently
- Excellent communication skills on all levels
- Strong time management skills
- Strong Microsoft Office skills
- High level of attention to detail