Job Introduction
Meeting & Events Manager
Location: Leeds
Hours: 40 hours per week, Monday–Friday
Shift Pattern: Rotational shifts between 08:00–20:00
Type of Contract: Full-time, Permanent
At Rapport, we don’t just deliver services — we create exceptional workplace experiences.
We are currently recruiting for a Meeting & Events Manager to join our professional services client in Leeds. This is a pivotal role overseeing Room Bookings, Switchboard and Facilities Helpdesk services, ensuring seamless coordination of meetings, events and client experiences across the site.
This is a fantastic opportunity for a confident, organised and service-driven professional who thrives in a fast-paced corporate environment.
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
What You’ll Be Doing
Client Experience & Service Excellence
Leading the delivery of an exceptional meetings and events service.
Ensuring all client calls are answered promptly and professionally.
Anticipating client needs and proactively exceeding expectations.
Managing enquiries via telephone, email and in person with professionalism and efficiency.
Building strong knowledge of client preferences and maintaining service consistency.
Meetings & Events Oversight
Overseeing all meeting room bookings, including VC and on-the-day requests.
Ensuring meeting rooms are fully prepared, including AV, food & beverage and room setup.
Monitoring room readiness and maintaining full visibility of room status at all times.
Coordinating large bookings and next-day requirements with service partners.
Promoting and supporting the visitor registration system for events and meetings.
Running booking system reports and maintaining accurate data.
Leadership & Communication
Acting as a key liaison between client services, facilities, security and hospitality teams.
Escalating and resolving service issues promptly and effectively.
Providing clear shift handovers and maintaining operational continuity.
Supporting and training team members to ensure consistent service delivery.
Maintaining strong awareness of business activity across the site.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be passionate about delivering exceptional service and leading a team by example.
- Ideally, have previous experience in a leadership role within a 5-star or luxury service environment.
- Possess strong leadership and team development skills.
- Be detail-oriented and committed to maintaining high standards.
- Have excellent communication skills and a proactive approach.
- Be skilled in managing multiple tasks in a fast-paced environment.
- Show a genuine interest in creating memorable experiences for clients and guests.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.