Job Introduction
As a Meeting & Event planner, you will be an integral part of our diverse and talented Guest Service Team, to ensure smooth operation of our Executive meetings hub, while also collaborating with Reception team based at main campus.
You will be part of a team of 5 delivering seamless guest experiences and ensuring you are maintaining strong client relationships.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; with core hours between 8 AM – 5 PM; however, there is flexibility required upon business needs).
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Manage incoming meeting and event enquiries submitted by employees through the online booking system. Review each request to ensure all details are accurate, allocate the appropriate meeting or event space, and send confirmation to the requester.
- Entirely plan and coordinate assigned events and meetings from the reservation stage through to billing.
- Liaise with bookers to ensure all event and meeting requirements are accurately confirmed in advance. Take ownership of event logistics by proactively monitoring and following up on outstanding elements, such as catering arrangements, service types, and additional event details, to support seamless delivery.
- Prepare daily set-up work sheets for each event/meeting allocated, providing detailed information for Operations, Audio Visuals and Food & Beverage teams to carry out client requirements.
- Coordinate all client and host needs prior to the event and manage any changes, additions, or cancellations with operations, reception, and food and beverage teams, following prescribed work aids.
- Liaise with Event team in London with regular visits to attend training.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Your ability to collaborate effectively with a large and varied team across multiple functions is essential in delivering first-class service to our internal stakeholders, clients, and employees.
- You will be expected to operate in a professional, flexible, and proactive manner, ensuring that clients' needs are thoroughly identified and communicated to our vendor partners and external vendor teams, thereby guaranteeing a seamless delivery of service excellence.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.