Job Introduction
We’re looking for a Lobby Host to join our fantastic Rapport team in Manchester. As part of a team of 11 Hosts, you’ll shape the first impressions our visitors and occupiers experience, working closely with your colleagues and team leaders to deliver consistent service excellence.
Your focus will be to provide an exceptionally high level of customer care across all front‑of‑house spaces and services, ensuring every interaction feels seamless, polished and genuinely welcoming. You’ll play a key role in supporting our prestigious client’s mission to create a workplace where people thrive.
Type of contract: Full-time, 6-months fixed-term contract
Hours: 40 per week (Monday – Thursday, on a shift rota basis between 7 AM and 7 PM)
Salary: £36,600 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver an exceptional welcome by greeting, guiding and supporting visitors throughout the lobby to create a seamless first impression.
- Maintain a high‑standard lobby environment ensuring the space is always presentable, safe and aligned with client expectations.
- Coordinate visitor access using the visitor management system, working closely with security and following all access protocols.
- Handle enquiries professionally providing accurate information, resolving issues quickly and ensuring a smooth client journey.
- Communicate effectively with teams sharing updates, reporting concerns and supporting colleagues to deliver consistent service.
- Take ownership of service delivery anticipating needs, supporting new starters, completing handovers and upholding high operational standards.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together.
- Communicate clearly and confidently in person and over the telephone.
- Build rapport and genuine connection with others through warm, engaging interactions.
- Maintain immaculate personal presentation at all times.
- Demonstrate a consistently customer‑focused manner in every interaction.
- Engage naturally in conversation to create ease and rapport with colleagues and visitors.
- Show proactive behaviour by anticipating needs and taking initiative.
- Adapt flexibly to changing client needs and varying service demands.
- Bring enthusiasm and motivation to delivering exceptional service.
- Build strong working relationships.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.