Internal Recruiter

Job Introduction

Are you a passionate and highly motivated recruiter, with a keen eye on spotting exceptional service ambassadors? Do you thrive in an environment where your skills and abilities are put to the test?

If yes - we have the perfect opportunity for you!

You will be responsible for leading recruitment within Rapport, from frontline to unit management positions. You will be supported by an administrator and the wider Rapport People Team. You will manage your own recruitment P&L with the support of the Head of HR.

Main Responsibilities

This is an opportunity for you to start an in-house recruitment career within a blue-chip international organisation. The initial focus for this role is on UK & Ireland.

You will provide an end to end recruitment service for Rapport and their clients, and be proactive to drive a reduction in time to hire whilst improving the quality of hire of the recruitment needs and the candidate journey.

You will develop strong relationships with key Rapport stakeholders and be proactive in searching for candidates as necessary, whilst organising and running regular assessment centres and building relationships with colleges and universities.

The Ideal Candidate

• Proven high quality candidate recruitment experience gained within agency or in-house.
• Operational experience working for luxury hotels or Corporate Reception and/or Guest Services businesses.
• Recruitment events / assessment centre organising experience.
• Ability to spot exceptional service ambassadors.
• Ability to create and build on strong client and candidate relationships.
• A team player, who has a positive and 'stronger together’ attitude.
• Results oriented, both financially and relating to quality candidate placement.
• Ideally qualified to degree level or equivalent.
• Articulate with excellent written and verbal communication skills.
• High degree of autonomy with passion and drive to innovate and positively influence business decisions.
• Excellent organisation skills and high attention to detail.
• Experience with Applicant Tracking System.
• A team player with ability to work closely and collaboratively with colleagues within the wider Rapport team.
• Sharing best practice and sourcing innovation.
• Keen interest in technology and social media is welcomed.

In order to succeed in this role you will need to be adaptable in your approach to finding talent. You must be able and willing to juggle high volume recruitment needs, alongside providing an exceptional service to our clients and operational managers.

About us

Our ethos is based on creating rapport with our clients and their guests from the outset, by anticipating their needs and providing outstanding service. We are very proud to count some of the UK’s most forward-thinking companies as our clients, from small boutique firms to large multi-site international corporations. We run some of the most high profile and exciting corporate operations looking after their high profile visitors.

The services we provide for our clients include Reception Services, management of meeting rooms, Call Services including Switchboard and Helpdesk and Concierge Services. We also provide many of our clients with Community Managers, a role similar to a duty manager in a five-star hotel.

Rapport really focuses on its employees and we have won numerous awards for the training and engagement of our teams including some of our industry’s highest accolades: 

• Recognised as a “Best Company” in the annual Best Companies Engagement surveys
• Top 30 Best Places to Work in Hospitality Award (5 Times)
• Catey Award (considered the Hospitality Industry’s ‘Oscars’) for Front of House Team of the Year 2013, 2014, 2018 & 2019
• Catey Award for HR and Training Team of Year
• HR in Hospitality Award in Diversity & Inclusion 2019

Salary & Benefits:

The successful candidate will be offered a very competitive basic salary, starting from £36,000, subject to experience. There will also be financial incentives to meet quality and service focused targets, plus a range of staff benefits, including pension and life assurances.

If this opportunity appeals to you, you feel you have the right leadership skills and are interested in joining our vibrant team, we look forward to hearing from you.

Please visit our website (www.rapportservice.com) for further information and before applying to learn more about Rapport. All applicants invited to interview will be asked to produce documents that prove their right to work in the UK.

Please only apply if your experience matches the above requirements.

Rapport